At TWUSUPER we are committed to good governance and transparency. Our policies, processes and procedures reflect this commitment.

Our website contains the information you're entitled to under the transparency section of the Superannuation Industry (Supervision) Act 1993 (section 29QB).

Find key documents, financial statements, significant event notices and annual reports.

 

Can't find what you’re looking for?

Call us on 1800 222 071 between 8am and 8pm (AEST/AEDT) weekdays.

Annual reports

We issue an annual report each year, detailing the latest information about the Fund.

View Annual Report

Board attendance

See details of the board meetings attended by TWUSUPER Directors in the last 7 years.

Find out more

Directors' Code of Conduct

The Directors' Code of Conduct is sets out the expected standard of conduct for Directors of TWUSUPER.

View code

Disclosure documents

Financial statements

Financial Statements for the last financial year for TWU Nominees Pty Ltd (the Trustee company), comprise:

  • Directors' Report
  • Statement of Financial Position
  • Statement of Comprehensive Income
  • Statement of Changes in Equity
  • Cash Flow Statement
  • Notes to the Financial Statements
  • Directors' Declaration
  • Independent auditors report

Financial Statements 2019/20

Insurance in Superannuation Voluntary Code of Practice

TWUSUPER supports the objectives and key principles of the Insurance in Superannuation Voluntary Code of Practice (Code) including:

  • our default insurance cover should be appropriate and affordable and must not inappropriately erode our members' retirement income;
  • our member communications should be clear, timely and in plain language to assist our members to understand their insurance cover; and
  • we will continue to take an active and visible role in managing claims for our members' insured benefits, regularly update them on the progress of their claims and provide decisions on claims in a reasonable timeframe.

TWUSUPER intends to comply with the Code to the extent that the Code provisions are in line with the best interests of our members. Whilst we already comply with many aspects of the Code, we will continue to review our insurance benefit design and processes against the new benchmarks set out in the Code.

Download Code

Key documents

Read key documents relating to the governance of TWUSUPER including our Trust Deed, Trustee Company Constitution and Conflicts Management Policy.

See key documents

Privacy Policy

We collect your personal information so we can:

  • process your application and requests
  • communicate with you in relation to your account
  • administer your account and provide you with benefit options
  • pay your benefits
  • conduct research about how to improve our services and products.

See Privacy Policy

Significant events

When there are material changes or significant events relating to your membership or entitlements with TWUSUPER, we will notify you via a Significant Event Notice (SEN).

See the SENs issued in the last two years.

Find out more

Whistleblower disclosure process

TWUSUPER has a Whistleblower Policy, under which eligible persons can make protected disclosures to the Fund about suspected misconduct or an improper state of affairs.

Whistleblower disclosure process

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