Read time iconReading time:

The Trustee is required to notify you when there are material changes or significant events (as defined in the Superannuation Industry Supervision Act 1993) relating to your membership or entitlements with TWUSUPER.

These may include changes to fees and costs, insurance cover or premiums (fees), Government contribution limits or tax rates, composition of investment options or transfer of member benefits without consent. 

How we notify you

We communicate these changes and events via Significant Event Notices (SEN), either as a standalone correspondence to you or in other correspondence such as annual statements or newsletters. 

Where we have an email address on file, we may email any standalone correspondence to you. If we do not have an email address on file, we will send standalone correspondence to your residential address.

Depending on the event or change, we may publish a SEN online or email it to you. 

Changes or events announced in a SEN are generally incorporated into the next version of the applicable Product Disclosure Statement (PDS):

Significant event notices

See below for the notices TWUSUPER has issued in the last two years.

If you have any questions, call us on 1800 222 071 between 8am and 8pm (AEST/AEDT) weekdays.

1 February 2025

TWUSUPER is merging with Team Super under a Successor Fund Transfer (SFT) agreement on 21 March 2025. With greater scale, resources and efficiencies and an ongoing commitment to benefit all its members, the Fund will be able to provide improved benefits to members.

All super and pension members were notified of the SFT in advance and sent the applicable Transfer Guide – Super or Transfer Guide – TransPension

Our Transfer Guides include important details about the changes and key dates you need to be aware of before and after your accounts are transferred, including the Limited Service Period, access to your online accounts, changes to fees and costs, investment, insurance (super members only) and pension payment dates (pensions members only). 

The Transfer Guides were sent via either email or post (if email addresses weren’t provided or bounced) on the following dates. You can download our Transfer Guides and review the communications sent in the links below.  

Pension members (notified: 28-30 January 2025)

Superannuation members (notified: 4-7 February 2025)

12 December 2024

Income protection (IP) insurance policy TWU SA/NT Branch employees will be closed 1 February 2025 and cover will be transferred to TWUSUPER’s main income protection policy. The amount of income protection cover, waiting periods and all other terms and conditions will stay the same, but the cost of cover will be different (unless a member elects a change to their cover terms and conditions).

A redacted version of the significant event notice (SEN) can be viewed using the link below.

TWU SA/NT Branch employee SEN

1 December 2024

Income protection (IP) insurance policy for dnata Catering & Retail employees will be closed 1 December 2024 and cover will be transferred to TWUSUPER’s main income protection policy. The amount of income protection cover, waiting periods and all other terms and conditions will stay the same, but the cost of cover will be different. Affected policy holders were notified of the change 16 October 2024 with suggestions of how they can further reduce their cost of income protection insurance cover.

Why the change in IP cover?

As part of our commitment to run for the benefit of all our members and keep costs down, we carefully and regularly review the insurance products we offer our members and the associated costs. As a result of our review, a decision was made to close this corporate insurance policy due to the small uptake and transfer it to TWUSUPER’s main income protection policy.

Members affected by this change have been notified of the details including whether it means a cost increase or decrease. Copies of the sample mail packs can be viewed below which includes a cover letter, multilingual flyer with six translations and a change/cancel form: