You don't have to manage your super or plan for your retirement alone. As a TWUSUPER member we make sure you can get the support you need.


TWUSUPER's Member Service team answers your questions and helps take the legwork out when it comes to all things super and retirement. And we get you the information you need to help you to achieve your retirement goals. We're only ever a phone call away.

Get help


TWUSUPER members can get limited financial advice* over the phone. For straightforward matters about your TWUSUPER account, such as investment choice, contributions or insurance, there is no extra cost to use this service – the cost is included in the indirect fees that apply to all super accounts.

And if you’re ready to take a closer look at your super or financial situation more generally, you can get comprehensive financial advice* over the phone or face-to-face. There is no charge for an initial appointment – and at the end of the initial appointment, you will be provided with an obligation-free quote before deciding whether to proceed.

Find out more

*The Trustee has engaged Industry Fund Services Limited (IFS) ABN 54 007 016 195, AFSL No 232514 to facilitate the provision of financial advice to members of TWUSUPER (Fund). Advice is provided by TWUSUPER financial advisers who are representatives of IFS. Fees may apply. Further information about the cost of advice is set out in IFS' Financial Services Guide, a copy of which can be obtained by calling 1800 222 071. IFS is responsible for any advice given to you by its representatives.

The cost of providing certain phone-based financial advice services is incorporated into the indirect fees that are applicable to all accounts. Fees for comprehensive financial advice provided to you either over the phone or face-to-face are charged to you directly and will be set out in your Statement of Advice.

This document has been prepared and issued by the Trustee.

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