Proof of ID & document certification

We're required by law to obtain certified proof of your identity when you:

  • apply for a pension
  • apply to withdraw super
  • make an insurance claim.

We may also need proof of identity before we can update certain personal details. To provide your proof of identity, photocopy your passport or current Australian driver's licence and have the copy certified.

How to get your documents certified

Most chemists, post offices and police stations have someone who is authorised to certify documents.

The Proof of identity fact sheet contains useful information about the process, including a full list of people who can certify documents for you.

The authorised person needs to:

  • see the original and the copy of the document
  • check that they’re identical
  • certify that they are true copies by writing or stamping 'certified true copy' followed by their signature, name, address, qualification (eg Justice of the Peace), registration number (if applicable) and date.

If you have any questions, call us on 1800 222 071 between 8am and 8pm (AEST/AEDT) weekdays.

Fact sheet

People of Aboriginal and Torres Strait Islander heritage

Flexible approach to reliable and independent documentation for persons of Aboriginal and/or Torres Strait Islander heritage

There may be circumstances where persons of Aboriginal and/or Torres Strait Islander heritage may be unable to produce conventional identification documents or produce ones with conflicting information.

In certain circumstances, TWUSUPER may allow for the adoption of a flexible approach to identification and verification of persons of Aboriginal and/or Torres Strait Islander heritage; especially those in remote communities by way of a document such as an indigenous community identity card, or a formal reference/statement as to the member's identity accepted from one of the categories of persons listed below, correspondence from a government authority that shows the customer's name or (with the approval of the AML/CTF Compliance Officer) a photograph of the person incorporated into a statement as to the identity of the customer, using the letterhead stationery of the organisation.

Referees for Identification and Verification of identity of Aboriginal and Torres Strait Islander people

The Trustee may accept referee statements from the following (or any other person with the approval of the AML/CTF Compliance Officer):

  • Chairperson, Secretary or CEO of an Aboriginal/Torres Strait Islander organisation, or a board member of a local Aboriginal Land Council
  • School principal or School counsellor
  • A Minister of Religion
  • Health Professional or Manager in Aboriginal/Torres Strait Island Medical Services
  • Police officer
  • Another person before whom a statutory declaration can be made
  • Community leader or recognised Elder (who is not a parent, sibling, or child of the subject)
  • The customer's current employer or manager.

Please note: TWUSUPER may require referees to themselves provide a government document attesting to their identity.

If you have any questions, call us on 1800 222 071 between 8am and 8pm (AEST/AEDT) weekdays.

Back to Toll Group page