TWUSUPER provides insurance cover to help protect you and your family in the event of your death, or if you’re unable to work due to serious illness or injury. 

We offer Death, Total and Permanent Disablement (TPD) and Income Protection cover. Death cover is sometimes called life insurance.

Basic cover

Members aged 18 and over are eligible for default Death and Total and Permanent Disablement cover once they receive a Super Guarantee (SG) contribution on their behalf and their account balance reaches at least $500. This is known as basic cover and consists of two units of Death cover up to age 70 and two units of TPD cover up to age 65. Conditions apply.

If you're not eligible for automatic cover, you can apply for the cover you need. 

Special insurance offers

New members who are eligible for basic cover can apply for an extra unit of death or TPD cover within 120 days of your Insurance Welcome/Commencement Letter, without the need for medical evidence. Within the same 120 days, Group 2 and 3 members can apply for income protection cover through a short-form application process.

Total and Permanent Disablement cover

TPD cover provides you with a lump sum payment if you’re unable to work ever again in an occupation for which you're trained, educated or qualified, due to severe illness or injury (and you meet the other conditions of the policy).

If you're thinking of making a claim, we have two TPD fact sheets which explain TPD cover in more detail and answer common questions about making a claim. Which fact sheet you should use depends on your date of injury or when you ceased work:

Death cover

Death cover provides your beneficiaries with a lump sum payment if you die.

You can apply to change your level of death cover at any time if you decide you need more or less cover than what is automatically provided. If you apply to increase your cover, you may be required to provide medical information.

Information for potential beneficiaries

If you’re a potential beneficiary of a TWUSUPER member who has passed away, our Death cover fact sheet outlines the process for making a claim.

For all claim enquiries, please call our Member Service team on 1800 222 071 between 8am and 8pm (AEST/AEDT) weekdays.

Income protection cover

Income protection is a monthly benefit that provides an income for up to two years if you're unable to work due to serious illness or injury. Benefit payments start after the insurer has accepted your claim and your waiting period (30, 60 or 90 days) is over.

Generally, if you're under 65 and working at least 15 hours a week, you can apply for income protection cover. You need to hold (or apply for) death cover to be eligible for income protection cover.

If you're eligible for income protection cover the minimum monthly benefit is $1,000 per month. The maximum monthly income protection benefit you can claim is the lower of:

  • 84.5% of your pre-disability income, or
  • your agreed value of income protection cover, or
  • $30,000 a month.

To apply online, login to Member Online.

You can also apply over the phone by calling 1800 222 071 or by post with the Application for insurance cover form.

If you need to lodge a claim, call us on 1800 222 071 between 8am and 8pm (AEST/AEDT) weekdays.

Transfer of cover

You can apply to transfer insurance from another fund or individual insurer.

If TWUSUPER's insurer accepts your application, you will receive an amount of cover equivalent to the level of cover you currently have with your former fund or individual insurer, subject to the maximum limits of TWUSUPER's Insurance Policy.

If this cover is for death and/or TPD, and/or income protection, this cover will apply in addition to any existing cover held under TWUSUPER (subject to terms and conditions of the policies).

Transfer cover

Lifetime event insurance cover

Lifetime event insurance cover provides extra Death and TPD cover for specific life events. You don't need to provide any health evidence to qualify for lifetime event cover.

Find out more

Fixed cover

Unless you choose to fix your basic cover, the dollar amount you're insured for generally varies as you get older (see Insurance Guide for full details). You can choose to fix your basic cover at any time without medical evidence.

This means the dollar amount of cover remains fixed, and as you get older the premiums will generally increase (see Insurance Guide for full details).

You can switch between basic and fixed cover at any time. To do this you will need to fill in and send us the Switch into or out of Fixed Cover form.

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