Insurance claims can be complex. That's why we have dedicated staff available to help you with forms, explain the process and answer any questions you have - call us on 1800 222 071 between 8am and 8pm (AEST/AEDT) weekdays.

Some legal firms offer to negotiate with your super fund to get your claims processed - these services come at a cost and can sometimes take longer to be processed. We recommend you speak with our dedicated insurance team at TWUSUPER first.


If a TWUSUPER member has passed away please call us - we can talk you through the claims process and help you complete any necessary forms.

For more information on the claims process, please read our fact sheet.

Death Claim fact sheet

Terminal illness

We can help you make a terminal illness claim if it is medically determined that you have a limited life expectancy.

You may be able to claim your super account balance and, if you have insurance, an insurance benefit.

If you (or your loved one) have been told by a medical team that life expectancy is less than two years, call us on 1800 222 071 between 8am and 8pm (AEST/AEDT) weekdays and we can provide you with the necessary forms and help you complete them.

Total and permanent disablement (TPD)

Have you been informed by your medical team you will be unlikely to work again as a result of being sick or injured? You may be able to make a Total and Permanent Disablement (TPD) claim.

TPD claims can be complex, so we have a dedicated team that can help you through the claims process - call us on 1800 222 071 between 8am and 8pm (AEST/AEDT) weekdays.

We also have two fact sheets outlining the definitions of total and permanent disablement and explains the claims process - depending on when you were injured or ceased work:

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