Insurance claims can be complex, so we have a dedicated insurance team to help you with forms, explain the process and answer any questions - call us on 1800 222 071 between 8am and 8pm (AEST/AEDT) weekdays.

Claims for terminal illness, total and permanent disablement, and income protection can be lodged online, over the phone (using our tele-claims process) or by filling out forms.

Some legal firms offer to negotiate with your super fund to get your claim processed - this comes at a cost and can sometimes mean claims take longer to be processed. We recommend you speak first with our dedicated insurance team as many claims can be straightforward.

We provide you with insurance cover - we are also here to help with your claim.

Death

If a TWUSUPER member has passed away please call us - we can talk you through the claims process and help you complete the necessary forms.

For more information on the claims process, please read our fact sheet.

We offer up to three Grief Support sessions (free of charge) to the immediate family of members who have passed away – call our specialist external provider Assure Programs 24 hours a day, 7 days a week on 1300 820 733.

Terminal illness

If you (or your loved one) have been told by a medical team that your life expectancy is less than two years, you may be able to claim your super account balance and, if you have insurance, an insurance benefit as well.

Our dedicated insurance team can help you through the claims process and answer any questions you may have - call us on 1800 222 071 between 8am and 8pm (AEST/AEDT) weekdays.

We offer a Grief Support service (free of charge) for members who have been diagnosed with a terminal illness. Up to three sessions are available to help you during this difficult time – call our specialist external provider Assure Programs 24 hours a day, 7 days a week on 1300 820 733.

Total and permanent disablement (TPD)

Have you been informed by your medical team you will be unlikely to work again as a result of illness or injury? You may be able to make a Total and Permanent Disablement (TPD) claim.

Claims can be complex, so our dedicated insurance team can help you through the process - call us on 1800 222 071 between 8am and 8pm (AEST/AEDT) weekdays.

We also have two fact sheets outlining the definitions of total and permanent disablement depending on when you were injured or ceased work, and which explain the claims process:

Income Protection (IP)

If you have been medically certified as being unable to work due to illness or injury, and you have IP cover on your account and are going to be off work longer than your chosen waiting period (30, 60 or 90 days), you may able to make a claim.

Claims can be complex so our dedicated insurance team can help you through the process, check what cover you have and answer any questions. Call us on 1800 222 071 between 8am and 8pm (AEST/AEDT) weekdays.

For more information on the claims process, please read our fact sheet.

 

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