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Death claim fact sheet TPD fact sheet

Insurance claims can be complex. That's why we have dedicated staff available to help you with forms and answer any questions you have - call us on 1800 222 071 between 8am and 8pm (AEST/AEDT) weekdays.

Talk to us

Some legal firms offer to negotiate with your super fund to get your claims processed - these services come at a cost. We recommend you speak with your dedicated insurance team at TWUSUPER first.

To get the facts and the help you need, call us.


If a TWUSUPER member has passed away please call us - we can talk you through the claims process and help you complete any necessary forms.

For more information on the claims process, please read our fact sheet.

Terminal illness

Have you (or your loved one) been told by a medical team that life expectancy is less than two years? We can help you make a terminal illness claim if it is medically determined that you have a limited life expectancy.

You may be able to claim your super account balance and, if you have insurance, an insurance benefit.

Call us on 1800 222 071 between 8am and 8pm (AEST/AEDT) weekdays and we can provide you with the necessary forms and help you complete them.

Total and permanent disablement (TPD)

Have you been informed by your medical team you will be unlikely to work again as a result of being sick or injured? You may be able to make a Total and Permanent Disablement (TPD) claim.

TPD claims can be complex, so we have a dedicated team that can help you through the claims process - call us on 1800 222 071 between 8am and 8pm (AEST/AEDT) weekdays.

We also have a fact sheet that outlines the definitions of total and permanent disablement and explains the claims process - we encourage you to read it.

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