Insurance claims can be complex, so we have a dedicated insurance team to help you with forms, explain the process and answer any questions - call us on 1800 222 071 between 8am and 8pm (AEST/AEDT) weekdays.

Some legal firms offer to negotiate with your super fund to get your claim processed - these services come at a cost and can sometimes take longer to be processed. We recommend you speak first with our dedicated insurance team at TWUSUPER first.

Death

If you're a potential beneficiary of a TWUSUPER member who has passed away, please call us - we can talk you through the claims process and help you complete the necessary forms.

For all claim enquiries, please call our Member Service team on 1800 222 071 between 8am and 8pm (AEST/AEDT) weekdays.

For more information on the claims process, please read our fact sheet.

We offer up to three Grief Support sessions (free of charge) to the immediate family of members who have passed away – call our specialist external provider Assure Programs 24 hours a day, 7 days a week on 1300 820 733.

Terminal illness

We can help you make a terminal illness calim if it is medically determined your life expectancy is less than 24 months. You may be able to claim your super account balance, and, if you have insurnace, and insurance benefit. 

If you (or your loved one) have been told by a medical team that your life expectancy is less than 24 months, call us on 1800 222 071 between 8am and 8pm (AEST/AEDT) weekdays, and we can provide you with the necessary forms and help you complete them.

We offer a Grief Support service (free of charge) for members who have been diagnosed with a terminal illness. Up to three sessions are available to help you during this difficult time – call our specialist external provider Assure Programs 24 hours a day, 7 days a week on 1300 820 733.

Total and permanent disablement (TPD)

Have you been informed by your medical team you will be unlikely to work again as a result of illness or injury? You may be able to make a Total and Permanent Disablement (TPD) claim.

TPD claims can be complex, so we have a dedicated team that can help you through the claims process - call us on 1800 222 071 between 8am and 8pm (AEST/AEDT) weekdays.

If you're thinking of making a claim, we have two fact sheets which explain the claims process. Which fact sheet you should use depends on your date of injury or when you ceased work:

Income Protection (IP)

If you have been medically certified as being unable to work due to illness or injury, and you have IP cover on your account and are going to be off work longer than your chosen waiting period (30, 60 or 90 days), you may able to make a claim.

Claims can be complex so our dedicated insurance team can help you through the process, check what cover you have and answer any questions. Call us on 1800 222 071 between 8am and 8pm (AEST/AEDT) weekdays.

For more information on the claims process, please read our fact sheet.

 

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