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Member Services

We are the Industry Super Fund for the people who keep Australia moving and our services have been tailored over more than three decades to best serve those who work in the transport industry.

Our team's available weekdays from 8am to 8pm (AEST/AEDT) on 1800 222 071 to answer your queries.

Included for our members

Our member services include:

Advice services

TWUSUPER members can get limited financial advice* over the phone. For straightforward matters about your TWUSUPER account, such as investment choice, contributions or insurance, there is no extra cost to use this service – the cost is included in the fees that apply to all super accounts.

And if you’re ready to take a closer look at your options as you get closer to retirement, you can get financial advice about starting or adjusting a TransPension account as well as ‘retirement health check’ projections that detail how you are tracking towards a better retirement. There is no charge for an initial appointment and you will be provided with an obligation free quote before deciding whether to proceed.

More about advice

Member helpline

If you need any support, please call our helpline on 1800 222 071 between 8am and 8pm (AEST/AEDT) weekdays and we'll point you in the right direction.

We also offer a callback service where you can organise a call back between 8am and 8pm. Note that the call back service is available for Australian residents only. If you're overseas, please call +61 3 9192 4414.

Request callback

Member Online

Member Online is your secure online TWUSUPER account where you can:

Update your details
Check your balance
Find your BPAY® details
Check your insurance and apply to update your insurance
Check and update your investment options
View your transactions, including employer payments

® Registered to BPAY Pty Ltd ABN 69 079 137 518.

Support for the transport industry

We help promote the sustainability of the transport industry for present and future transport workers by:

Supporting training through the Victorian Transport Association
Partnering with employers around Australia to help members find work
Supporting women in transport
Involvement in industry events

How we support the industry

Workplace visits

Our complimentary workplace education sessions can help members of all ages and life stages. We can come to your workplace and cover topics including:

making additional contributions
choosing an investment option
insurance cover
retirement planning
finding lost super

Site visit request - online form

Callback service

*Let us know your preferred contact number and preferred callback time between 9am and 5pm (AEST/AEDT) weekdays.

Our dedicated team is here to help with the callback service. The team's available between 8am and 8pm (AEST/AEDT) on 1800 222 071.

Use the form below to request a call back. Note that the call back service is available for Australian residents only. If you're overseas, please call +61 3 9192 4414.

Request a call back

First name Please enter your first name

Last name Please enter your last name

Contact number Please enter a valid mobile number

State Please select a state

Day and time you’d like to be called
(please pick a weekday between 9am and 5pm Melbourne time) Please enter a preferred day and time

How can we help? (optional)

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General advice on this website has been prepared without taking into account your objectives, financial situation or needs. Before acting on the advice, consider its appropriateness. Refer to our Product Disclosure Statements (PDS). The PDS is relevant when deciding whether to acquire or hold a product. A Target Market Determination (TMD) is a document that outlines the target market a product has been designed for. Find the TMDs at twusuper.com.au/tmd