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We're here to help you from 8am to 8pm (AEST/AEDT) weekdays on 1800 222 071.

Secure online access

Member Online is your secure online TWUSUPER account where you can:

    • Update your details
    • Check your balance
    • Find your BPAY® details
    • Check your insurance and apply to update your insurance
    • Check and update your investment options

® Registered to BPAY Pty Ltd ABN 69 079 137 518.

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Supply your Tax File Number

If you provide us with your Tax File Number (TFN) you can avoid paying unnecessary tax.

Supply your TFN

Your investment options

If you don't select your investment choice, your super will automatically go into our Balanced (MySuper) option. You can invest in one or in a mix of investment options. For more information on these, who they may suit and minimum suggested timeframe, see Your investment options.

Investment options

Your insurance

TWUSUPER provides flexible, affordable insurance cover to help protect you and your family in the event of your death or if you're unable to work due to serious illness or injury. Fees (in the form of premiums) for this cover are deducted monthly from your super account. You can manage your insurance by logging in to Member Online.

Your insurance

Your beneficiaries: Binding and non-binding nominations

A non-binding nomination means the Trustee will consider your nomination when deciding who will receive your death benefit. A non-binding nomination remains effective until you change it. 

Making a nomination

Withdrawing super

The purpose of super is to fund your retirement, so there are rules around when and how you can turn it into a retirement income. In certain situations, you may be able to access your super early.

Making a withdrawal

Getting help to manage your super

Our advisers* can provide phone-based financial advice on limited topics about your TWUSUPER account including:

  • the most suitable investment option for you
  • the right level of insurance cover for you
  • tax-effective ways to contribute to your super

There is no extra cost for this type of advice – the cost is included in the fees that apply to all super accounts.

Call us on 1800 222 071 between 8am and 8pm (AEST/AEDT) weekdays.

*The Trustee has engaged Industry Fund Services Limited (IFS) ABN 54 007 016 195, AFSL No 232514 to facilitate the provision of financial advice to members of TWUSUPER (Fund). Advice is provided by TWUSUPER financial advisers who are representatives of IFS. Fees may apply. Further information about the cost of advice is set out in IFS' Financial Services Guide, a copy of which can be obtained by calling 1800 222 071. IFS is responsible for any advice given to you by its representatives.

The cost of providing certain phone-based financial advice services is incorporated into the fees that are applicable to all accounts. Fees for comprehensive financial advice provided to you either over the phone or face-to-face are charged to you directly and will be set out in your Statement of Advice.

This document has been prepared and issued by the Trustee.