Reading time: We're here to help you from 8am to 8pm (AEST/AEDT) weekdays on 1800 222 071.
Secure online access
Member Online is your secure online TWUSUPER account where you can:
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- Update your details
- Check your balance
- Find your BPAY® details
- Check your insurance and apply to update your insurance
- Check and update your investment options
® Registered to BPAY Pty Ltd ABN 69 079 137 518.
Supply your Tax File Number
If you provide us with your Tax File Number (TFN) you can avoid paying unnecessary tax.
Your investment options
If you don't select your investment choice, your super will automatically go into our Balanced (MySuper) option. You can invest in one or in a mix of investment options. For more information on these, who they may suit and minimum suggested timeframe, see Your investment options.
Your insurance
TWUSUPER provides flexible, affordable insurance cover to help protect you and your family in the event of your death or if you're unable to work due to serious illness or injury. Fees (in the form of premiums) for this cover are deducted monthly from your super account. You can manage your insurance by logging in to Member Online.
Your beneficiaries: Binding and non-binding nominations
A non-binding nomination means the Trustee will consider your nomination when deciding who will receive your death benefit. A non-binding nomination remains effective until you change it.
Withdrawing super
The purpose of super is to fund your retirement, so there are rules around when and how you can turn it into a retirement income. In certain situations, you may be able to access your super early.