Terms and conditions

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TWUSUPER website terms of use

This website (‘Site’) is owned by TWU Nominees Pty Ltd, ABN 67 002 835 412, Australian Financial Services Licence 239163 ('TWUSUPER') as trustee of the TWU Superannuation Fund (ABN 77 343 563 307).

Your access to and use of the Site is subject to the following Terms of Use. Use of the Site indicates your automatic acceptance of these Terms of Use. Information on this Site is intended for use in Australia only. No agreement will be entered into with any person who is not located in Australia.

Intellectual property

The information, text materials, graphics, logos, button icons, images, video and audio clips, trade marks (whether registered or not), advertisements, layout, arrangement, graphical user interface, look and feel and control features of the Site (‘Content’) are owned by TWUSUPER unless otherwise expressly stated.

You must not modify, copy, reproduce, republish, frame, upload to a third party, transmit, communicate or distribute in any way the Content without TWUSUPER’s prior written consent unless expressly permitted by these Terms of Use or the Copyright Act.


TWUSUPER reserves the right to deny you access to, or use of, all or part of the Site, without prior notice, if you engage in any conduct that TWUSUPER believes, in its sole discretion, is inappropriate for continued access to and/or use of the Site.

System integrity and user conduct

You must not use the Site to:

  • Send junk, obscene, indecent, offensive or threatening electronic mail or “spam” to people who would not wish to receive mail from you
  • Attempt to gain unauthorised access to, interfere with or disrupt the Site or computer systems or networks connected to the Site or disobey any requirements, procedures, policies or regulations of networks connected to the Site, or
  • Attempt to access or collect personal data about other users, including email addresses.

Links and advertising

The Site may contain links to third party websites. TWUSUPER is not responsible for the content of those sites or any risk associated with third party websites.

The Site may contain advertisements for third parties’ products and/or services. TWUSUPER is not responsible for the content of those advertisements or any risk associated with acquiring products or services advertised by a third party on the Site.

Use of material

The information on the Site is not intended to constitute personal financial product advice.

The information on this Site about TWUSUPER is of a general nature. Any advice contained in the information on this Site is general advice and has been prepared without taking into account your objectives, financial situation or needs. You should, before acting on the advice, consider the appropriateness of the advice, having regard to your objectives, financial situation and needs. You may wish to consult a licensed financial adviser when doing this. For more information about TWUSUPER call 1800 222 071 for a copy of the Product Disclosure Statement which applies to your circumstances. The Product Disclosure Statement should be considered before making any decision about whether to acquire the product or to continue to hold the product.

The information on this Site is based on current laws and their interpretation. These laws may change and the application of many laws depends upon your individual circumstances. You should therefore consider seeking professional advice on the legal and taxation implications of investing in superannuation.


Information disclosed on this Site is provided for information purposes only. While all reasonable care has been taken to ensure that the information on the Site is correct, TWUSUPER makes no representation or warranty of any kind as to the accuracy, completeness or currency of any information on the Site. Before acting on any information shown on the Site, you should contact the Customer Service Team on 1800 222 071 and obtain a written statement of the information required.

You acknowledge and accept the risk that any communication to or from the Site may be intercepted, used or modified by third parties.

TWUSUPER does not warrant that access to or use of this Site will be uninterrupted or error free or that the Site or any Content is free from errors, viruses, worms, trojan horses, time bombs, cancelbots or other harmful components.

Limitation of liability

Subject to the terms stated below, neither TWUSUPER nor any of its officers, directors, employees, agents or related bodies corporate shall be liable for any direct, indirect, incidental, consequential or special damages arising out of or in any way connected with access to or use of the Site or the Content (even if TWUSUPER has been advised of the possibility of such damages), including liability associated with any viruses which may infect a user’s computer equipment.

If TWUSUPER cannot lawfully exclude or modify its liability under a statutory term, condition or warranty; that term, condition or warranty is deemed to be included in these Terms of Use and liability under the terms stated above at the option of TWUSUPER, is limited to the supply of the services again or the payment of having the services resupplied.


TWUSUPER may from time-to-time amend, update or change the Site or the Content, including these Terms of Use, without prior notice. Any subsequent access to and use of the Site by you will constitute an automatic acceptance of those amendments, updates and changes.

These Terms of Use and, where relevant, the terms of use for the secure pages Member Online, constitute the entire agreement between you and TWUSUPER with respect to this Site.

If any provision of these Terms of Use is found to be invalid or unenforceable, that provision will be deemed deleted only to the extent that it is not enforceable.

Failure by TWUSUPER to insist upon strict performance of any of these Terms of Use will not be construed as a waiver of any right or remedy of TWUSUPER.

An email which is sent to TWUSUPER is taken to be received by TWUSUPER when the email message enters the electronic mail box of TWUSUPER and is able to be opened in readable form. Proof of receipt is established by an electronic or paper record of the date and time the e-mail message entered the electronic mail box of TWUSUPER and was able to be opened in readable form.

These Terms of Use shall be governed by the laws of Victoria, Australia, and each party submits to the exclusive jurisdiction of the courts thereof and the courts which have jurisdiction to hear appeals from those courts.